IT Help Desk & System Engineer
Location: Hanoi

Support End-User to troubleshoot defection (Windows OS, Office 365, mobile devices, computer networks, ...), record and resolve issues from end-users through the ticket system.
Remote support: Aid users remotely though phone, chat, or remote desktop tools.
Set up & Maintain IT equipment for users (Desktops, Laptops, Printers, Projectors, Video Conference, Network Devices, Cable, Access Control, Face ID,...)
Training: Provide training and guidance to users on using IT resources effectively.
Manage IT Asset: Manage IT vendor; ensure IT asset and services readiness on employee onboarding day and revoking system access and services during offboarding;
Manage Network system - server: Maintain stable operation, network connection, software inside and outside the office.
Security: Assist in ensuring the security of IT systems, data and comply with IT and information security policies and procedures.
Plan, research, and develop new IT services and solutions to enhance business efficiency.
Collaborate with the Headquarters (KEYENCE Japan) on global IT projects and initiatives.

Strong knowledge of Microsoft services, including Azure AD, Microsoft Exchange, and Intune.
Proficiency in Microsoft 365 applications and Android device management.
Knowledge of security solutions is an advantage.
Power BI, troubleshooting and other skills.

2-3 years of relevant IT experience.
Experience working in a third-party IT service provider or outsourcing environment is highly preferred.
Experience working in an English-speaking environment is preferred.
Ability to work independently and manage multiple tasks effectively.

We do not receive phone calls from candidates.
Please note that only short-listed candidates will be notified.